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Categories Marketing Agencies Creative Media Sustainability Technology

Customer experience

Customer Experience (CX) is an important component to growth and success, focusing on the relationship between a brand and the customer.

We explore how brands around the world are developing and utilizing the customer experience to build brand loyalty from their audience, with the goal of scaling all aspects of business growth.

A ethernet cable cut

08 Jul 2024

5 min read
What happens when your favorite app gets bad? ‘Disconnection distress’ is on the rise
Opinion
Download the full report ‘The modern marketing equation’

28 Jun 2024

3 min read

Sponsored

How marketers can crack the digital experience code
Promoted
A shopping trolley containing bank notes next to a laptop, representing omnichannel customer service in the retail sector

28 May 2024

5 min read
How AI and customer intelligence will finally make omnichannel a retail reality
Open Mic
The interior of the National Museum of African American History and Culture

24 May 2024

6 min read
Fostering racial wellness: The power and responsibility of experiential design
The Drum Network
Rory Sutherland at The Drum Labs

25 Apr 2024

3 min read
Marketing as R&D: Rory Sutherland’s persuasive arguments on the unseen value of marketin...
customer experience
Digital AI cabin crew Sama takes Qatar Airways’ brand experience to the skies

05 Mar 2024

4 min read

Sponsored

Digital human AI cabin crew Sama takes Qatar Airways’ brand experience to the skies
Promoted
Two people hiking across a quarry

26 Feb 2024

5 min read

Sponsored

How brands can leave a lasting impression, just like travel experiences do
Promoted
A doctor wearing a stethoscope uses a handheld device

08 Feb 2024

5 min read
Healthcare is complex, but patient interactions don’t have to be
The Drum Network
Cartoon Image of man using mobile banking app

11 Jan 2024

4 min read

Sponsored

How to maximize the top 7 trends in customer experience right now
Promoted

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Marketing Agencies Creative Media Sustainability Technology Awards Case Studies Predictions 2024